Refund and Returns Policy
Hello! If you are on our Refund and Returns page it is very likely you are one of our customers. If so, thank you very much for your custom, we really appreciate it!
Being on this page also means you may have a problem with your order so if we, or our courier, have made any mistake with your order we do apologise. Please be assured that whatever your issue we will try our best to resolve it as quickly and easily as possible.
This includes any items where:
- there is damage to products
- the wrong item was sent
- we have made a mistake with your customisation details
Just let us know by emailing us on firstname.lastname@example.org with the order number and an outline of the issue, and we will provide you with a replacement (putting you at the front of the print queue so you get your items quickly).
Alternatively, we will provide store credit or a no-quibble refund, if requested.
We are aware our products are used as stock items and sometimes a problem may not be identified immediately, so we give an extended 3 months return period. (However, if that time-frame has passed, please still contact us and we will try our best to help you anyway).
Picking up returned items
We will organise a courier to come to collect the returned items.
Non returnable items
Please be aware that as we provide a customised, print to order service, we are normally unable to accept returns for cards in the following instances:
- Where you have changed your mind.
- Where the customisation details sent to us were incorrect.
Also, non-customised items such as seeds, sold during an 'end of season' sale.
However, we are aware that issues relating to the above - such as mistakes with customisation, can happen, so would still urge you to contact us. Where this has happened in the past, we have always managed to help our customer find a satisfactory solution.