Payment Policy

1. How to pay

We offer two different payment options. At checkout you can pay immediately by selecting the Pay by Card option or request an invoice for payment by selecting Pay by Invoice, which is located directly below the card payment details.

Card Payments (Shopify Payments)

We accept credit and debit card payments through Shopify’s secure checkout, which uses industry-leading encryption to protect card details.

If your bank requires additional authorisation and the payment doesn’t complete, the transaction may be declined, please don’t worry! Just get in touch with us and we’ll help. We will review your order and confirm whether it has been accepted or declined, and if the latter we can resend a link to complete checkout.

Payment by Invoice / Bank Transfer

Payment by invoice and bank transfer is available for veterinary practices and other businesses. When you choose this option, no card details are taken at checkout.

Unless we’ve agreed credit terms in advance (see below), payment is required before we print your order.

Bank details and payment instructions will be provided on your order confirmation email, and your invoice/receipt will be sent shortly after fulfilment.

Please include your BWL order reference number when paying so we can match it quickly.

2. Payment Terms & Credit Accounts

If you order cards regularly, or plan to, you can request a credit account, and we’ll work with you to set up this up with terms that suit your practice.

We normally offer payment on fulfilment as our standard terms. But for practices or groups with fixed accounting cycles, we can offer 14-day terms (or 30-day terms if required), but this must be agreed with us in advance.

Any non-standard credit arrangement must be agreed with us before ordering.

Account Verification

We don’t run agency credit checks, instead we simply confirm that new accounts are genuine trading veterinary practices or animal-care businesses. 

3. For Vet Groups

If your organisation uses central procurement, ordering portals, or set payment schedules, just let us know.  We’re used to working with multi-site groups and will do our best to align with your established processes. We currently invoice direct to a central function, for the following vet groups: 

• Vet Partners
  
• Vets4Pets
• CVS
• IVC
• Linnaeus

4. If Payment Is Delayed

We understand that payment systems sometimes take time. All we ask is that you let us know if payment may be late so we can plan accordingly.

If an account becomes significantly overdue, we reserve the right to pause future orders until outstanding invoices are settled, but we’ll always contact you first to discuss this.